Patient Information Specialist – Cleveland Clinic Abu Dhabi

Job Summary
The position of Patient Information Specialist is the first point of contact for anyone calling Cleveland Clinic Abu Dhabi and is responsible for delivering accurate information while offering a first class patient experience. The Patient Information Specialist, within the Contact Center, is also responsible for communicating and dispatching a variety of customer service requests including referrals to appointment schedulers and internal service desks.

Primary Duties and Responsibilities
Receives and responds to all phone calls on a multi-function phone system
Answering calls in an accurate, timely, friendly and professional manner
Knows and can clearly articulate CCAD products, services, location and opening hours
Anticipates caller needs and can be flexible in responding to them
Actively listens to caller requirements, assesses need and accurately refers callers to relevant departments or services within CCAD as required to resolve their requirements
Meets all required KPIs when answering and resolving calls
Takes appropriate, complete and detailed information over the phone
Ensures all reporting and metrics are completed
Uses required technology appropriately
Other duties as assigned

Employer want to submit job applications through their website at: Apply Online

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