Patient Access Representative I – Cleveland Clinic Abu Dhabi

Job Summary
The position of the Patient Access Representative I will perform all duties related to the pre-registration, registration, and financial clearance processes for all patients. Provides “front-door” customer service to patients and orients patients to the registration/admission process. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and is responsible for ensuring the hospital maintains compliance with the Heath Authority of Abu Dhabi (HAAD) & Joint Commission International (JCI) standards.

Primary Duties and Responsibilities
• Greets patient and verifies scheduled appointments
• Registers patients both pre-scheduled and walk ins and collects and enters all information required for admission or check in into system
• Performs positive identification of patients including insurance card, identification card and photo ID
• Performs system insurance verification either real time electronic or manual verification for eligibility
• Checks and ensures financial liability is discussed and understood by the patient at point of registration
• Performs collection at point of service of all monies rightfully due to Cleveland Clinic Abu Dhabi (CCAD)
• Determines the need for financial counseling and refers the patient to a Senior Financial Counselor as necessary
• Obtains signatures for all necessary documents (compliance and regulatory such as advanced directives, release of liability statements and other documents required to protect CCAD’s interests as well as patient rights)
• Explains hospital regulations, such as visiting hours and payment of accounts to patients and their families
• Coordinates with transporters, patient experience (red coats) to direct patients to their specific location
• Works collaboratively with bed placement staff to ensure optimum bed control
• Assists patients in activating MyChart in Epic
• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures
• All other duties as assigned

Employer want to submit job applications through their website at: Apply Online

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