Health Unit Coordinator – Cleveland Clinic Abu Dhabi

Job Description
JOB SUMMARY
This position is responsible for providing clerical and support duties to the specific unit. They act as a liaison within their own unit, CCAD and others externally including patients and families, serving as unit based translator for staff.

PRIMARY DUTIES AND RESPONSIBILITIES
Acts as a liaison and information agent for patients, staff, physicians and visitors
Provides clerical support to unit operations
Co-ordinates/Schedules tests, exams, treatments and activities for patients according to physician orders and established department protocol as required
Facilitates post discharge clinic visits and/or tests as required
Helps arrange patient transportation as required
Coordinates information and supplies during emergent situations.
Acts as a translator when required
Acts as a chaperone when required
Maintains confidentiality of all oral, written and electronic information regarding patients and families
Facilitates the acquisition of unit and patient supplies and equipment
Maintains work areas in a neat and orderly manner
Answers incoming telephone calls
Co-ordinates assignment of Voicera communication device
Directs and/or escorts patients/relatives to the appropriate treatment room or other locations within CCAD
Monitors status of beds within unit and supports in coordination with their supervisor and other external departments
Assists with contacting caregivers in emergent and non-emergent situations
Transports patient specific non-controlled medications if required and as assigned by their line manager
Performs other duties as assigned by their line manager

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