To find and introduce new client entities to the ADMZA – intaj, managing the relationship with them to maximise revenue and margin.
Duties and Responsibilities
Provide first point of contact for all new clients to ensure that opportunities/enquiries are handled efficiently and where necessary are referred to specialists within the team. This includes cold calling and initial meetings extensively.
Provide service information and initial quotations across all services.
Efficiently interpret client requirements, tailor and provide presentations and tours
Advise on pricing on all accounts ensuring that revenue and margin are maximised on every deal
Work in close collaboration with the operations team to ensure client’s requirements are understood and all quotations are accurate and comprehensive
Ensure a full understanding of all quotes before they are sent to the client (sent by commercial team) and liaise between the operations team and client if there are any queries
Review all final deliverables on a project prior to delivery to a client. Issues to be resolved prior to final presentation to the client which is completed by account manager and not the operations team – ‘own the relationship’
Serve as the client advocate on all projects to ensure their needs are met and expectations are managed correctly
Adhere to government company standards, policies and protocols
Record all client contacts and details in the shared client document or CRM
Keep pipeline trackers up to date on a weekly basis
Ensure that the weekly report detailing account activity is completed and is checked for accuracy
Manage correspondence with the client and ensure all activity is logged in the CRM
Provide data and reporting requested by the HOD
Secure the client response on the client satisfaction survey and escalate any negative responses to the HOD
Track and report on the sales targets/budgets
Manage the drafting of client contracts based on templates
Provide all necessary client contract details as requested by senior management and/or legal
Prepare all proposals, tender responses and presentations with the help of marketing/communications where necessary
Ensure the alignment of all outgoing materials conform to corporate branding guidelines and have commercial approval
Education, Experience & Skills
Fluent English and Arabic language skills.
Client-focused with strong inter-personal skills and an ability to gather client requirements including available budget
Excellent communication skills when dealing with different nationalities and working in a multi-cultural environment
Excellent time management skills and reporting
5-10 years of quantifiable experience in sales and/or business development within a government entity
Experience in a customer facing role within a government entity
Familiarity with the regional and international marketplace of creative content creation services
Broad knowledge of production, broadcasting and post-production processes.
Demonstrable knowledge of proposal preparation and presentation skills
Extensive network of government based contacts and relationships
Bachelor of Marketing, Business or equivalent
Employer want to submit job applications through their website at: Apply Online