SENIOR DIGITAL CONTENT EXECUTIVE – Emirates Group

JOB PURPOSE
• Deliver feature roadmaps and product enhancements across Emirates digital channels that deliver world-class digital customer experiences and achieve business objectives
• Deliver excellent user experience and business outcomes for projects, enhancements, change requests, and communication briefs from MMCs, measured against set and agreed KPIs
• Continuously validate and enhance the digital customer experience through user-centric and data-driven testing and optimisation

Product Delivery
o Deliver Web & Mobile enhancements that are developed within Digital in support of digital goals and KPIs with an ultimate benefit to at least one business unit and/or CCMB
o Coordinate enhancements with IT and internal Digital teams
o Responsible for the user experience and business outcome of projects, enhancements, change requests, and communication briefs from MMCs
o Lead the ideation, wireframing, design, and implementation of new features to deliver benefits to business units and/or CCMB
o Deliver digital customer experiences that are on-brand and best-in-class within the travel industry
o Build strong, effective working relationships with digital agencies and platform vendors to ensure high quality, timely and cost effective results

UX/UI Delivery & User Research
o Identify customer needs and digital opportunities through digital analytics or user testing and research to obtain actionable customer insights
o Use new tools and techniques to improve the quality and efficiency of digital product delivery within UX and also advocate speed-to-market across the entire SDLC
o Ensure digital experiences and UI meet our brand and experience guidelines

Financial Management
o Track and control spend to ensure projects deliver value within agreed time/budget constraints and take corrective / preventive actions as necessary

*CCMB: Corporate Communications marketing and Brand

QUALIFICATIONS & EXPERIENCE

Qualifications:

• Bachelor’s Degree in a relevant field.
• Qualifications in Product Management, Project Management, Agile and/or Digital Marketing is desirable

Experience:

• 2+ years of experience in digital and ecommerce
• Travel industry experience desirable

SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the ‘Working Here’ section of this site. By viewing the ‘Dubai Lifestyle’ section in the site you can also consider the benefits of Dubai as a location to live and work in.

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