Responsible to deliver excellent customer service as part of the G&TS Hospitality. Overlook the company’s Reception Desks/areas, welcoming and guiding all visitors. Required to be self-starting, and highly motivated to work with and support twofour54’s customers. Work in a dynamic and sometimes fast changing environment responsible for handling all customer and staff enquiries, providing information about twofour54’s services, processing service requests, and dealing with customer problems and issues. Ability to think on their feet, and solve problems is an essential element of this job. Providing an excellent service to customers every time they contact twofour54 is the most important aspect of the role.
Duties & Responsibilities
Provide excellent service to twofour54’s visitors and staff.
Be highly responsive to the needs of visitors, receiving and serving them quickly when they come into the reception area.
Act in a highly professional and courteous manner at all times.
Ensure that all requests for support and guidance are dealt quickly and efficiently.
Build a good general understanding of twofour54’s products and services in order to answer enquiries with confidence.
Build a good understanding of twofour54’s businesses, teams, and people to ensure that visitors can be directed without delay.
Use problem solving skills to help visitors where the answer may not be prescribed or obvious.
Use active questioning and listening skills to ensure that the needs of visitors are properly understood and responded to.
Ensure that the building receptions are kept clean and tidy, that there is a good supply of corporate material, current magazines, daily newspapers etc.
Provide assistance to guests to obtain a taxi via the Abu Dhabi taxi call centre
Build strong working relationships across the Government & Travel Services team
Manage and prioritise the daily activities in order to ensure that the most urgent and important customer needs are delivered.
In response to visitor feedback, and with support from line managers act as a catalyst to improve performance/customer experience by generating ideas for change.
Seek out opportunities to identify process improvements in order to enhance customer service.
Work flexibly within the team to support changing business needs and, for example, the need to deputise/cover for colleagues in other Government & Travel Services teams.
Be pro-active in offering support to colleagues and line managers across the team – adopt a “one-team” approach.
Work to ensure that we act at all times in accordance with the principle of excellent customer service.
Exhibit excellent spoken communication skills (English and preferably Arabic as well).
Support the sharing of best practice in skills and knowledge amongst the team.
Ensure that lessons are learned when mistakes are made, and that changes are introduced as a result.
Maintain close working relationships across all the Government & Travel Services departments
Education, Experience & Skills
Be fluent in English
Self-motivated and highly results driven
Evidence of organisational and prioritisation skills
Able to deliver on his/her promises to customers
Very strong team player
Action and problem solver orientated
Great attention to detail
Excellent customer contact with a genuine desire to provide excellent service.
High school degree
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