Manage, plan and support the business to meet its business objectives and goals through the delivery of innovative, creative, efficient and cost effective integrated communications strategies and solutions that are aligned to regional business and customer needs. Develop, manage and implement a fully integrated communication plan for a portfolio of Emirates Group companies including dnata International and Dubai based operations, in partnership with the Corporate Communications, Marketing and Brand Team of Shared Services, Specialists and Agencies.

Job Outline:
Develop marcomms plans with the key dnata stakeholders in collaboration with client departments and other key stakeholders in and outside Corporate Communications, Marketing and Brand (eg, Corporate Communications, Marketing and Brand Specialists), and incorporating appropriate research on the client markets and customer behaviours.

Be the single point of contact between the business and the Corporate Communications, Marketing and Brand team to ensure that all briefs and projects are aligned across the business and across Corporate Communications, Marketing and Brand disciplines so as to maximise return on investment, and develop trusted advisor status through excellent customer (internal) relationship management competencies.

Build strong collaborative relationships with client departments, also with Corporate Communications, Marketing and Brand management team, to respond to client tactical needs as well as meet strategic objectives.

Understand the commercial business needs and wants to enable client departments better influence on how budget is spent in line with their business needs.

Specify and commission market and customer research, in collaboration with Shared Services, so that deliverables to the business are aligned with their needs and corporate marcomms solutions can be tailored as appropriate.

Ensure that all projects are project managed to the standards set by the Corporate Communications, Marketing and Brand project management framework, to ensure delivery of assignments within scope, time, quality and cost and maintain the CC Project portfolio for the client portfolio.

Stay fully aware of, and report on, business performance, competitive trends, and emerging industry trends that effect the performance of the brand and company reputation so as to be able to advise on how to adjust short, medium and long term strategies and plans.

Ensure accuracy of communications briefs for specialists and agencies and ensure that the outputs provided meet Corporate Communications, Marketing and Brand’s clients’ requirements or objectives and are on-strategy and are cost effective.

Effectively manage and utilise the services of all agencies, and other suppliers servicing the business, and manage internal and external resources to ensure cost management and operational efficiency targets are met without compromising quality and standards. Participate in agency performance evaluation and selection.

In collaboration with Vice President dnata and Group Services, Specialist services agencies and other sources of knowledge lead advocacy and education about marcomms best practice among business stakeholders so that they are fully aware of how best to leverage all forms of marcomms.


We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the ‘Dubai Lifestyle’ section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.

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